Terms and conditions
These Terms and Conditions govern your use of the Courtney’s Paw Club (CPC) website, any CPC web-based or mobile application, content, products and other services offered by CPC as well as CPC offered services through third parties integrating PCPSI functionality (collectively, the “Services”). CPC (“CPC“, Company”, “we” or “us”) provides the Services. “You” refers to you as a user of the Services.
These Terms and Conditions shall be governed by the laws of the state of Texas, excluding its conflicts of law provision. In case of a dispute, parties will agree to submit to mediation, in good faith, prior to initiating any litigation. Mediator(s) chosen must follow the American Arbitration Association’s rules and mediation procedures. Acceptance of These Terms and Conditions:By entering into these Terms and Conditions, and/or by using or accessing the Services, you expressly acknowledge that you understand and accept all of its terms. By using the Services, you are agreeing to these Terms and Conditions. Please read them carefully. If you do not agree to be bound by these Terms and Conditions, you may not use or access the Services. Changes to These Terms and Conditions: CPC may, in its sole discretion, amend the Terms and Conditions, and modify or update the Services from time to time. If we change these Terms and Conditions, we will give you notice by posting the revised Terms and Conditions on the CPC website and via email notification. Please review the CPC website periodically to ensure you are up-to-date with any changes. Those changes will go into effect on the revision date shown in the revised Terms and Conditions. Your continued use of the Services will constitute your acceptance of the amended Terms and Conditions. Liability: Pet and Home Care:CPC carries general liability insurance. It is understood that CPC and its employees and independent contractors will not be liable for injury, disappearance or death of any pet(s) unless due to gross negligence. It is understood and agreed that none of CPC or its employees or independent contractors shall be held responsible for any damage to Client’s property, or that of others caused by Client’s pet(s) during the period in which they are in its care unless due to gross negligence. CPC will not be responsible for any damages to house or pets if client chooses for CPC to share pet sitting and home care duties with a 3rd party (friend, relative, neighbor, etc.). Client expressly warrants that his/her pet(s) have no bite or vicious history. Further, Client agrees to pay for any medical care expenses or damages to persons or property caused by his/her pet(s), and agrees to indemnify, hold harmless, and defend CPC and its employees and independent contractors from any claims seeking to impose liability on CPC, its employees and independent contractors arising from the actions of the owner or the owner’s pet(s), whether bite or vicious history exists or not. Reservations: Scheduling Service All requests for future service must be made via the methods below. CPC will not accept service request that have not been made via one of these methods. Reservations can be made: -Via our online scheduling software: PetPocketbookNote: please allow up to 24 hours for requests to be reviewed, if requested service is needed within 24 hours please contact the main office number. -Via email: by emailing courtneyspawclub@gmail.com -Via telephone: by calling our main office number, 469-583-3424; The sitter assigned to your Service does not control their schedule and cannot accept any reservations, changes or cancellations. Please do not contact them for anything scheduling related.
If it is an emergency and it is after normal business hours (7am-6pm) please contact Courtney Pedersen directly at 507-676-7784.
Please make your NON-HOLIDAY reservations at least 72 hours in advance. While we try to be as accommodating as possible, we cannot guarantee service without adequate notice. Service booked with less than 24-hour notice will be subject to last minute fees. During National Holidays, we recommend that reservations be made as early as possible to ensure availability. Reservations made less than two weeks in advance of the holiday week will be subject to last minute booking fees. Generally, confirmations for reservations will be made within 24-72 hours after receiving the reservation. If you DO NOT receive a confirmation within that time, please call or email us. We recommend that you book Overnights and Extended services at least one to two months in advance, as personnel are limited. Additional Fees:Services booked within less than 24-hour notice – $5Services provided outside of Dallas - range between $5-$15 depending on distance. Additional Pets - $5 Holiday Fees:a $5/visit surcharge per day will be charged on these holidays below, and including some days around these holidays. -New Year’s Day-Memorial Day-4th of July-Labor Day-Thanksgiving Day-Christmas Eve-Christmas Day -New Year’s Eve Fees are subject to change, with or without notice, for future service as deemed by CPC. Any additional fees or discounts may be applied when applicable. Reservations: Cancellations:If service is canceled within 4 hours, the client will be charged full price for that day's visit. If service is canceled within 24 hours of service, the client will be charged 50% of total visit cost. If service is canceled within 48 hours of service, the client will be charged 10% of total visit cost. Payments:Payment is due within 7 days of the invoice date. You can add your credit card(s) or ACH information to your online CPC profile for ease of payment. If payment is not received within 14 days of invoice date all scheduled services will be canceled until account is paid in full. Please note that CPC may require payment ahead of scheduled service if necessary. Client, Pet, Home and Emergency Contact Info:It is the client’s responsibility to update all of their own contact, pet, pet care, home care, payment and emergency contact information, as it changes, in the online CPC web portal. CPC Sitters:You may contact your sitter(s) directly to discuss the details of your service as it pertains to the care of your pet(s) and home. Please do not contact them about scheduling, as they do not control their schedules and are unable to accept any reservations or changes. House Keys, Fobs, Key Cards & Property Access Devices: It is the client’s responsibility to update all access information, as it changes, in the online CPC web portal. If a sitter attempts a visit and access information is not up to date and the sitter is unable to gain access to the pet, the client will be charged the full service fee for that day. Times of Visits, Parking & Pet Supplies: When scheduling visits, we require a reasonable window of time for each visit (usually a two-hour window). While we cannot commit to exact times, we can usually accommodate a pet’s daily routine.
It is the client’s responsibility to provide reasonable parking options/access in order for our staff to provide services. In instances where parking is unavailable on site (on or near property), CPC reserves the right to charge for the additional time needed to secure parking and walk to the client property. If a staff member is required to pay to park, the client agrees to reimburse CPC for all parking charges.
We ask that you maintain adequate supplies on hand to last the entire length of the service. If you run out of something, we will replace it. However, a shopping fee will be charged in addition to the actual cost of the food or supplies. Providing Services:CPC agrees to provide services to client in a reliable, trustworthy, and caring manner. Service will be performed as outlined in the Client, Home and Pet Detail records in your online CPC account.
Walking Pets: We walk most dogs that enjoy walking. Unfortunately, some dogs don’t walk well on a leash. If we find that a dog fights the leash, pulls constantly, chases after other animals, or shows aggressive behavior towards others, we may not be able to walk safely. If a CPC staff member notifies our office staff of a potentially unsafe walking situation, we will reach out to you to discuss potential solutions. Also, we realize that some dogs are great off leash. However, while they are in our care and not in a secure area (your home or back yard), they must remain on a leash at all times in order to comply with City Ordinance and to ensure everyone’s safety.
Dog Parks: For health and safety reasons, we do not allow our staff to take client dogs to dog parks unless given permission from the client.
Sick Pets: If you have an aged, infirmed or pet that requires medication, please discuss your pet’s special needs with us in advance. If we feel that your pet is showing additional signs of illness or we are having difficulty medicating them, we may take them to their veterinarian or the nearest emergency vet clinic. We will attempt to contact you in advance prior to doing so, but we never take chances with sick or injured pets. If the Client’s pet(s) become ill while under the care of CPC, Client authorizes CPC to transport their pet(s) to Client’s veterinarian (or one who is available), if this is needed in CPCs best judgment. Client agrees to be solely responsible for the payment of all vet bills, and agrees to reimburse CPC for any veterinary charges incurred. Client releases CPC and its employees or independent contractors from all liabilities related to transportation, treatment, and/or expenses arising from veterinarian care.
Emergency Care: In the event of severe weather, or state of emergency, Client authorizes CPC to use its best judgment in caring for the pet(s) and home. CPC and its employees and independent contractors shall be held harmless from consequences related to such decisions.
Substitutions: If for any reason a requested sitter is not available, CPC will arrange for another employee or contractor to fulfill its Service responsibility. CPC cannot guarantee in all circumstances that the Client will be notified or meet the substituted employee or contractor prior to the Service.
Use of Bathrooms: CPC staff tries to keep use of client bathrooms to a minimum when providing service, but there are times when it is unavoidable to use them. Dangerous or Inclement Weather For the safety of the pets in our care and our staff, we may limit the amount of time spent outdoors. CPC reserves the right to modify, reschedule or cancel visits due to inclement weather conditions such as, but not limited to: Temperatures exceeding 98 degreesTemperatures at freezing or belowHeavy rainfallIcy conditionsPotential natural disasters
Images of Your Pet(s):From time to time we take pictures of client pets to use in our social media. In these cases, we will not use photos that would identify you or the location of your home. If you would like your pet to be excluded from photo use, please contact the Courtney’s Paw Club office. Contact Us:Please let us know if you have any questions or concerns about any of our Terms and ConditionsBy telephone: 469-583-3424By email: courtneyspawclub@gmail.com
These Terms and Conditions shall be governed by the laws of the state of Texas, excluding its conflicts of law provision. In case of a dispute, parties will agree to submit to mediation, in good faith, prior to initiating any litigation. Mediator(s) chosen must follow the American Arbitration Association’s rules and mediation procedures. Acceptance of These Terms and Conditions:By entering into these Terms and Conditions, and/or by using or accessing the Services, you expressly acknowledge that you understand and accept all of its terms. By using the Services, you are agreeing to these Terms and Conditions. Please read them carefully. If you do not agree to be bound by these Terms and Conditions, you may not use or access the Services. Changes to These Terms and Conditions: CPC may, in its sole discretion, amend the Terms and Conditions, and modify or update the Services from time to time. If we change these Terms and Conditions, we will give you notice by posting the revised Terms and Conditions on the CPC website and via email notification. Please review the CPC website periodically to ensure you are up-to-date with any changes. Those changes will go into effect on the revision date shown in the revised Terms and Conditions. Your continued use of the Services will constitute your acceptance of the amended Terms and Conditions. Liability: Pet and Home Care:CPC carries general liability insurance. It is understood that CPC and its employees and independent contractors will not be liable for injury, disappearance or death of any pet(s) unless due to gross negligence. It is understood and agreed that none of CPC or its employees or independent contractors shall be held responsible for any damage to Client’s property, or that of others caused by Client’s pet(s) during the period in which they are in its care unless due to gross negligence. CPC will not be responsible for any damages to house or pets if client chooses for CPC to share pet sitting and home care duties with a 3rd party (friend, relative, neighbor, etc.). Client expressly warrants that his/her pet(s) have no bite or vicious history. Further, Client agrees to pay for any medical care expenses or damages to persons or property caused by his/her pet(s), and agrees to indemnify, hold harmless, and defend CPC and its employees and independent contractors from any claims seeking to impose liability on CPC, its employees and independent contractors arising from the actions of the owner or the owner’s pet(s), whether bite or vicious history exists or not. Reservations: Scheduling Service All requests for future service must be made via the methods below. CPC will not accept service request that have not been made via one of these methods. Reservations can be made: -Via our online scheduling software: PetPocketbookNote: please allow up to 24 hours for requests to be reviewed, if requested service is needed within 24 hours please contact the main office number. -Via email: by emailing courtneyspawclub@gmail.com -Via telephone: by calling our main office number, 469-583-3424; The sitter assigned to your Service does not control their schedule and cannot accept any reservations, changes or cancellations. Please do not contact them for anything scheduling related.
If it is an emergency and it is after normal business hours (7am-6pm) please contact Courtney Pedersen directly at 507-676-7784.
Please make your NON-HOLIDAY reservations at least 72 hours in advance. While we try to be as accommodating as possible, we cannot guarantee service without adequate notice. Service booked with less than 24-hour notice will be subject to last minute fees. During National Holidays, we recommend that reservations be made as early as possible to ensure availability. Reservations made less than two weeks in advance of the holiday week will be subject to last minute booking fees. Generally, confirmations for reservations will be made within 24-72 hours after receiving the reservation. If you DO NOT receive a confirmation within that time, please call or email us. We recommend that you book Overnights and Extended services at least one to two months in advance, as personnel are limited. Additional Fees:Services booked within less than 24-hour notice – $5Services provided outside of Dallas - range between $5-$15 depending on distance. Additional Pets - $5 Holiday Fees:a $5/visit surcharge per day will be charged on these holidays below, and including some days around these holidays. -New Year’s Day-Memorial Day-4th of July-Labor Day-Thanksgiving Day-Christmas Eve-Christmas Day -New Year’s Eve Fees are subject to change, with or without notice, for future service as deemed by CPC. Any additional fees or discounts may be applied when applicable. Reservations: Cancellations:If service is canceled within 4 hours, the client will be charged full price for that day's visit. If service is canceled within 24 hours of service, the client will be charged 50% of total visit cost. If service is canceled within 48 hours of service, the client will be charged 10% of total visit cost. Payments:Payment is due within 7 days of the invoice date. You can add your credit card(s) or ACH information to your online CPC profile for ease of payment. If payment is not received within 14 days of invoice date all scheduled services will be canceled until account is paid in full. Please note that CPC may require payment ahead of scheduled service if necessary. Client, Pet, Home and Emergency Contact Info:It is the client’s responsibility to update all of their own contact, pet, pet care, home care, payment and emergency contact information, as it changes, in the online CPC web portal. CPC Sitters:You may contact your sitter(s) directly to discuss the details of your service as it pertains to the care of your pet(s) and home. Please do not contact them about scheduling, as they do not control their schedules and are unable to accept any reservations or changes. House Keys, Fobs, Key Cards & Property Access Devices: It is the client’s responsibility to update all access information, as it changes, in the online CPC web portal. If a sitter attempts a visit and access information is not up to date and the sitter is unable to gain access to the pet, the client will be charged the full service fee for that day. Times of Visits, Parking & Pet Supplies: When scheduling visits, we require a reasonable window of time for each visit (usually a two-hour window). While we cannot commit to exact times, we can usually accommodate a pet’s daily routine.
It is the client’s responsibility to provide reasonable parking options/access in order for our staff to provide services. In instances where parking is unavailable on site (on or near property), CPC reserves the right to charge for the additional time needed to secure parking and walk to the client property. If a staff member is required to pay to park, the client agrees to reimburse CPC for all parking charges.
We ask that you maintain adequate supplies on hand to last the entire length of the service. If you run out of something, we will replace it. However, a shopping fee will be charged in addition to the actual cost of the food or supplies. Providing Services:CPC agrees to provide services to client in a reliable, trustworthy, and caring manner. Service will be performed as outlined in the Client, Home and Pet Detail records in your online CPC account.
Walking Pets: We walk most dogs that enjoy walking. Unfortunately, some dogs don’t walk well on a leash. If we find that a dog fights the leash, pulls constantly, chases after other animals, or shows aggressive behavior towards others, we may not be able to walk safely. If a CPC staff member notifies our office staff of a potentially unsafe walking situation, we will reach out to you to discuss potential solutions. Also, we realize that some dogs are great off leash. However, while they are in our care and not in a secure area (your home or back yard), they must remain on a leash at all times in order to comply with City Ordinance and to ensure everyone’s safety.
Dog Parks: For health and safety reasons, we do not allow our staff to take client dogs to dog parks unless given permission from the client.
Sick Pets: If you have an aged, infirmed or pet that requires medication, please discuss your pet’s special needs with us in advance. If we feel that your pet is showing additional signs of illness or we are having difficulty medicating them, we may take them to their veterinarian or the nearest emergency vet clinic. We will attempt to contact you in advance prior to doing so, but we never take chances with sick or injured pets. If the Client’s pet(s) become ill while under the care of CPC, Client authorizes CPC to transport their pet(s) to Client’s veterinarian (or one who is available), if this is needed in CPCs best judgment. Client agrees to be solely responsible for the payment of all vet bills, and agrees to reimburse CPC for any veterinary charges incurred. Client releases CPC and its employees or independent contractors from all liabilities related to transportation, treatment, and/or expenses arising from veterinarian care.
Emergency Care: In the event of severe weather, or state of emergency, Client authorizes CPC to use its best judgment in caring for the pet(s) and home. CPC and its employees and independent contractors shall be held harmless from consequences related to such decisions.
Substitutions: If for any reason a requested sitter is not available, CPC will arrange for another employee or contractor to fulfill its Service responsibility. CPC cannot guarantee in all circumstances that the Client will be notified or meet the substituted employee or contractor prior to the Service.
Use of Bathrooms: CPC staff tries to keep use of client bathrooms to a minimum when providing service, but there are times when it is unavoidable to use them. Dangerous or Inclement Weather For the safety of the pets in our care and our staff, we may limit the amount of time spent outdoors. CPC reserves the right to modify, reschedule or cancel visits due to inclement weather conditions such as, but not limited to: Temperatures exceeding 98 degreesTemperatures at freezing or belowHeavy rainfallIcy conditionsPotential natural disasters
Images of Your Pet(s):From time to time we take pictures of client pets to use in our social media. In these cases, we will not use photos that would identify you or the location of your home. If you would like your pet to be excluded from photo use, please contact the Courtney’s Paw Club office. Contact Us:Please let us know if you have any questions or concerns about any of our Terms and ConditionsBy telephone: 469-583-3424By email: courtneyspawclub@gmail.com